Privacy Policy

Last Updated: October 2025

1. Introduction

Welcome to ReVhive (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.revhive.co.za or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

2. The Information We Collect

We collect information that you provide directly to us and information about your use of our website.

  • Personal Information: When you place an order, create an account, or contact us, we may collect:

    • Full Name

    • Contact Information (Email Address, Phone Number)

    • Delivery/Billing Address

    • Payment Information (processed securely by our third-party payment gateways; we do not store full credit card details)

  • Automatically Collected Information: When you visit our site, we may collect data about your device and usage, such as your IP address, browser type, and pages you viewed. We use cookies and similar tracking technologies to collect this data.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfil Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important account-related information.

  • For Marketing (with your consent): To send you promotional messages and updates about new products, special offers, and other information we think you will find valuable. You can opt-out of these communications at any time.

  • To Improve Our Website: To analyze how customers use the website, allowing us to improve our products and user experience.

  • For Legal and Security Reasons: To comply with applicable laws and regulations (e.g., tax and accounting requirements under South African law) and to protect our rights and the security of our website.

4. Legal Basis for Processing (POPIA Compliance)

In accordance with POPIA, we process your personal information based on the following grounds:

  • Performance of a Contract: Processing is necessary to fulfil the order and sale contract between you and ReVhive.

  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website security, provided your fundamental rights are not overridden.

  • Consent: In specific cases, we will ask for your explicit consent before processing your information, such as for direct marketing communications.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements. These parties include:

  • Payment Processors (e.g., PayFast, Peach Payments)

  • Shipping and Delivery Companies (e.g., Courier Companies)

  • IT and Website Analytics Service Providers (e.g., Google Analytics)

We will also disclose your information where required by law or to protect our rights.

6. International Transfers of Data

Your data will primarily be processed in South Africa. If any service provider we use transfers data outside of South Africa, we will ensure that such transfers comply with POPIA and that your data is protected to the same standard.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever 100% secure, and we cannot guarantee absolute security.

8. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update any inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information under certain conditions.

  • Objection: Object to the processing of your personal information, especially for direct marketing purposes.

  • Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Cookies

Our website uses “cookies” to enhance your experience. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. Please note that some parts of the site may not function properly if you disable cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: